We recommend wiping the jewellery with a dry microfibre cloth as required to prevent residues of sweat, perfume, cream, etc. from damaging the material.

If this is not enough, please send us a picture of your piece of jewellery, so that we can assess whether we can rework your jewellery.

Please note: Our jewellery must be cleaned dry. In particular, never use alcoholic agents. You can find further information about the care instructions here.

Further information on reworking jewellery can be found here.

In this case, please return the jewellery immediately, stating the reasons/defects. You can use the following link to generate a return label for a free return shipment: https://coeurdelion.eu/en/pages/retour

In this case, please return the jewellery immediately, stating the reasons/defects. You can use the following link to generate a return label for a free return shipment: https://coeurdelion.eu/en/pages/retour

If one or more items are missing, please contact us. Our contact details can be viewed here.

In addition to the statutory warranty rights in the case of material and legal defects, we offer you an additional guarantee on your COEUR DE LION jewellery. This is in addition to the statutory warranty rights and does not restrict them:

- The guarantee applies to material defects and processing defects of your COEUR DE LION jewellery. The guarantee does not apply to improper use, external repair, negligent handling, wear and tear, wearing parts such as leather straps, misuse or if the piece of jewellery has been damaged e.g. by an accident. Please observe the special care instructions for COEUR DE LION jewellery. Failure to observe the special care instructions will result in loss of guarantee.

- The guarantee is valid for a period of two years from the date of purchase. The date indicated on the receipt, which must be given in order to claim on the guarantee, is decisive.

Further information on warranty and repairs can be found here.

COEUR DE LION will offer neither a free replacement nor a refund of lost or stolen items. But we will be happy to find out if this item is still available for a new purchase. Please contact us immediately if this is necessary.

We modify and/or repair defective COEUR DE LION jewellery free of charge, if a claim on the guarantee has been made. Jewellery which does not fall under the guarantee or warranty coverage will be repaired – if deemed possible by COEUR DE LION Schmuckdesign GmbH possible – at your expense.

The conditions and procedure for repair submissions can be found here.

The average processing time including shipping about 3 to 4 weeks.

If you have any questions, please contact us here.

If there is no case for the guarantee and/or legal warranty claims do not apply, we will offer to have your jewellery repaired in our workshop at a charge.

Further information is available here.

If there is no case for the guarantee (anymore) and/or legal warranty claims do not apply, we will offer to have your jewellery repaired in our workshop at a charge.

Further information is available here.

- If the jewellery is purchased in an authorised specialist shop:
The piece of jewellery must be submitted to us via the authorised specialist shop. Please contact the retailer. They will send the jewellery to us to be repaired. If this is not possible, please send us an email with your reasons to service@coeur.de.

- When buying the jewellery in the official COEUR DE LION online shop (www.coeur.de):
Please send an email to service@coeur.de with the following information: your name, your address (including postcode and city/town). We will then send you a return label free of charge, a repair form and further information for sending in your jewellery.

- If purchasing jewellery when travelling (airline, cruise ship, etc.):
Please send an email to customer-service@coeur.de with the following information: your name, your address and the place and name of the point of sale (ideally the receipt). We will then send you a return label free of charge, a repair form and further information for sending in your jewellery.

The average processing time including shipping about 3 to 4 weeks.

If you have any questions, please contact us here.

Free standard shipping over: € 40.

We charge the following shipping costs for delivery of the goods (as of March 2023):

* For deliveries to the UK or to Switzerland, please order in our online shop for non-EU countries!

Deliveries in Non-EU countries do not include extra taxes, inches and costs.

The delivery address and billing addresses may differ. A different delivery address can be specified during the order process.

Standard shipping: 2-4 business days (package delivery: Mondays - Saturdays)
Express shipping: 1-2 business days (package delivery: Mondays - Fridays)

The exact delivery time varies depending on the destination country. It will be indicated during the order process and in the order confirmation. The products are shipped from Germany.
Please note that orders placed on German public holidays, Saturdays and Sundays will only be dispatched on the following business day.

You can choose between standard shipping and express shipping. Please note that all orders will be shipped exclusively from Monday to Friday

Each piece of jewellery is packed in an elegant designer case and sent in a COEUR DE LION gift bag. Gift wrapping can be ordered as an optional extra.

After receipt of payment, your order will generally be shipped within 1-2 business days. The exact processing time will be displayed for each item. For certain pieces of jewellery, longer processing times may apply as they are manufactured exclusively in our Stuttgart studios.

Our shipping days are Monday to Friday. If you have placed an order on the weekend, it will be processed on the next business day.

Once your order/package has been shipped, you will receive a shipping confirmation email with the tracking number of our partnering shipping company. A click on the tracking number will take you to the website of the shipping company where you can monitor the status of your shipment.
If you still have any questions, please don’t hesitate to contact us.

Our contact details can be viewed here.

If your parcel cannot be delivered, it will be returned to us after a certain period of time. We will then credit you with the invoice value of goods in your package. If you would still like to receive the jewellery, please place a new order with a correct/locatable delivery address.

If you can already see that the package has been damaged upon delivery, please do not accept it. This will allow our logistics partner to directly initiate a claim.

If it is not possible to refuse acceptance, please take the package to the nearest post office to make a claim. Please inform us about the issue immediately after receipt of the package. Our contact details can be viewed here.

Parcel delivery services can vary depending on the country:

* For deliveries to the UK or to Switzerland, please order in our online shop for non-EU countries!

Deliveries in Non-EU countries do not include extra taxes, inches and costs.

Free standard shipping over: € 40.

An overview of our current destination countries, their shipping costs and shipping partners can be found below:

* For deliveries to the UK or to Switzerland, please order in our online shop for non-EU countries!
Deliveries in Non-EU countries do not include extra taxes, inches and costs.

If your desired delivery country is not available for selection, then we unfortunately don’t ship to this country. Use our store finder to find a dealer in your area or contact us directly. Our contact details can be viewed here.

Yes, we offer express shipping to the listed destination countries. Our express shipping service usually takes 1–2 working days (Monday to Friday). The exact delivery date will be indicated during the order process and in the order confirmation. Express shipping costs and shipping partners are listed in the following table:

* For deliveries to the UK or to Switzerland, please order in our online shop for non-EU countries!
Deliveries in Non-EU countries do not include extra taxes, inches and costs.

As soon as your order is processed, the shipping address can unfortunately no longer be amended. In this case, the order must be cancelled and placed again. Please contact us immediately if this is necessary. Our contact details can be viewed here.

If your package has been lost on the way to you or can no longer be traced via the tracking number, please contact our customer service team. Our contact details can be viewed here.

Goods purchased online cannot be returned to a shop, but may exclusively be returned to the online shop. The same applies in the opposite case. goods purchased in a retail store cannot be returned through the online shop.

If no returns label is offered for your country, you can also return the package to us at your own expense. Please use the following address:

COEUR DE LION Schmuckdesign GmbH
c/o MAILCOM AG
Lise-Meitner-Str. 4
D-82216 Maisach

You can trace your package using the consignment number of the return package label or the consignment receipt of the shipping company.

You are also welcome to contact us and ask for the current status of your return. Our contact details can be viewed here.

Please note that the return shipment and processing of a return may take several days.

Please complete the enclosed return slip and enclose it with the return.

You can use the following link to generate a return label for a free return shipment: www.coeur.de/en/cms/returns

A return is usually processed and the amount credited within two business days of receipt of the return package. Depending on the payment type selected, it may take a few days for you to receive the refund.

After receipt of the return, the invoice amount of the goods will be credited within a few days. If the entire order is returned, the shipping costs will be refunded. If only parts of the order are returned, the shipping costs will not be refunded.

Please send us a detailed description or, if possible, a picture of the desired piece of jewellery to service@coeur.de.

We will be happy to check if we still have the jewellery in stock. If this is the case, you can purchase the jewellery through us.

Size or length specifications are provided for each product. In addition, each necklace features a picture with an illustration showing the length of the necklace when worn.

A sizing tool especially for our rings can be found here:
https://www.coeur.de/en/cms/ringSizes

If you would you like to extend your piece of jewellery by a few centimetres, that’s no problem. Find the matching silver, gold or rose gold extension chain for each necklace in our online shop. Just attach and done! Jewellery with magnetic clasps cannot be extended.

Jewellery can only be shorted by a specialist dealer. Please contact a retailer in your area.

Perfume, creams or hair spray can affect the shine of the jewellery and its brilliance. Please do not put on your jewellery until you have applied perfume, cream, hair spray or deodorant. Avoid the generous application of make-up in the area around the jewellery.

Sweat can also damage the surface of the jewellery. Therefore, please do not wear the jewellery to the sauna, on tanning beds or while exercising.
Also avoid direct and intensive contact with water and other liquids. We therefore recommend that you remove your jewellery before showering.

We recommend that you store the jewellery in the supplied designer case to avoid kinks in the wire or material damage.

Jewellery by COEUR DE LION can be recognised by the stainless steel quality seal on every necklace and bracelet – assuring you of scrupulously tested quality from our studios.

In addition, each jewellery box comes with a certificate that confirms the authenticity of the piece and was authorised by the respective dealer. This is our guarantee to you that designer jewellery by COEUR DE LION is of a very high quality and especially durable.

The jewellery in our online shop can be purchased only as pictured and described. We regret that customisations and engravings are not possible. Available colour variations are shown online for each item and cannot be changed.

For information on lengthening or shortening COEUR DE LION jewellery, please refer to section 3.

Quality is our absolute top priority when developing and selecting our products. We have high standards for all our materials and take great care to use only materials that are very kind to the skin. That is why we use 316L stainless steel for our jewellery and the casings and fasteners of our watches, as it is also used in medical technology.

In order to protect consumers from excessive contact with the allergen nickel, various EU directives have been issued. All our materials and products comply with the so-called Nickel Directive 94/27/EC and the REACH regulation (Regulation (EC) 1907/2006, Annex XVII, entry 27). These state that products that come into direct and prolonged contact with the skin, such as earrings, necklaces, bracelets, rings and wristwatch casings, may only release a very low amount of nickel. The limit considered safe by the legislator is 0.5 µg/cm²/week.

Our products are subject to constant quality control and are permanently tested according to the valid regulations and are compliant with all legal requirements.

Our necklace lengths vary between 41-70 cm (depending on the model). The exact necklace lengths are specified in the respective product descriptions in our online shop.

The bracelet lengths are between 16-19 cm and also dependent on the model.

Both our necklaces and bracelets can be independently lengthened with extension chains.

Our extension chains can be found here:
www.coeur.de/en/extras

- The lever-back fasteners on our dangling earrings are made of refined sterling silver (rose gold, gold or rhodium-plated). All other stud earrings are made of 316L stainless steel.
- The bands of our rings are all made exclusively of 316L stainless steel.
- All fastenings on necklaces and bracelets, as well as the casings and fasteners on our watches, are made of high-quality 316L stainless steel.

Unfortunately, we do not sell single earrings, only pairs.
Please send us a picture of the earring you still have or ideally the items number. We will be happy to check if a pair of this type of earring is available for purchase.

• Perfume, creams, hair spray and other cosmetic products can affect the shine of the jewellery and its brilliance.

• We therefore recommend that you don’t put on your jewellery until you have applied your cosmetic products (such as perfume, cream, hair spray or deodorant).

• Avoid the generous application of make-up in the area around the jewellery.

• Sweat can also attack the surface of the jewellery. Therefore, do not wear the jewellery to the sauna, on tanning beds or while exercising.

• Avoid direct and intensive contact with water and other liquids.

• We recommend that you remove your jewellery before showering and going to bed.

• To avoid kinks in the nylon-steel rope, store the jewellery in the provided packaging.

• We recommend that you store the jewellery in the supplied designer case.

No, silver cloths should not be used. Instead, we recommend wiping the jewellery with a dry microfibre cloth as required to prevent residues of sweat, perfume, cream, etc. from damaging the material.

We recommend wiping our jewellery with a dry microfibre cloth as required to prevent residues of sweat, perfume, cream, etc. from damaging the material. Contact with alcoholic products should be avoided at all costs.

Please do not clean our jewellery in ultrasonic devices or silver baths.

No, the jewellery should not be cleaned in an ultrasonic bath. Instead, we recommend wiping the jewellery with a dry microfibre cloth as required to prevent residues of sweat, perfume, cream, etc. from damaging the material.

No, the jewellery should not be cleaned in water. Instead, we recommend wiping the jewellery with a dry microfibre cloth as required to prevent residues of sweat, perfume, cream, etc. from damaging the material.

No, the jewellery should not be cleaned in a silver immersion bath. Instead, we recommend wiping the jewellery with a dry microfibre cloth as required to prevent residues of sweat, perfume, cream, etc. from damaging the material.

We generally don’t offer a designated cleaning service, but rather a rework service. Please send us a photo of your jewellery so that we can assess if we can clean/rework it.

Please send an email with pictures and your request to customer-service@coeur.de.

Please send us a photo of your jewellery so that we can assess if we can clean/rework it.

Please send an email with pictures and your request to customer-service@coeur.de.

You can find the instruction manual here.

Our rose gold watches are ion plated according to high production standards. However, due to the addition of copper to the material, which is responsible for the radiant rose gold, rose gold watches and jewellery, despite all care taken when wearing them, tend to oxidise and change colour. This is completely normal and not a manufacturing defect. This process of change is mainly influenced by the wearer's behaviour and skin type.

Take off your rose gold watch when doing sports, washing your hands or showering and do not expose it to harmful substances such as sweat, detergents, oils or perfumes. This will significantly slow down the colour change process of your watch and will allow you to enjoy your watch for a long time.

Water Resistance

The waterproofness of your watch is tested in accordance with DIN 8310 /ISO 2281. ATM is the definition of the test pressure and should not be confused with diving depth. Swimming or jumping into the water can expose the watch to a higher pressure than the pressures test guarantees.

In order to ensure water does not enter the watch and cause damage to it, please follow the instructions listed below:

• Do not adjust the crown while the timepiece is in contact with water
• Ensure the crown is in the closed position before contact with water
• Exposure to extreme atmospheres is not recommended (i.e. hot water, saunas or steam rooms)
• Avoid exposure to water moving with force (i.e. water running from a faucet, ocean waves or waterfalls)

Damage to the glass, the crown, the winding stem or the seal of the watch usually leads to the loss of waterproofness as the invasion of moisture destroys the movement and the dial.

The term “water-resistant” only applies to brand new watches. Therefore, we recommend a check-up regarding seals and waterproofness every two years. After every battery replacement, please ensure that the water resistance of the watch is professionally checked and, if necessary, restored.

Please see the back of your watch case to check the ATM value and refer to the table below for further information. This table is applicable to the watch case.

All COEUR DE LION watches are equipped with a high quality Japanese quartz movement, known for its precision.

COEUR DE LION herewith declares that this watch complies with the essential requirements and other relevant provisions of the Directive 2015/863/EG. Waterproofness was tested in accordance with DIN 8310 / ISO 2281. A corresponding declaration of conformity can be requested from info@coeur.de.